Help Desk

If you are an existing member, and need to contact support, please either submit a ticket, or contact us by email support@wpcat.net

Before submitting a support ticket or tweeting us, we encourage you to search our knowledge base for answers. If you don’t see what you’re looking for, you can contact our support team after you search.

What Is WordPress?

WordPress is an online, open source website creation tool written in PHP. But in non-geek speak, it’s probably the easiest and most powerful blogging and website content management system (or CMS) in existence today. WordPress is free. Yep, that’s right – it’s 100% free.

Can I use your themes to build websites for my clients?

Yes, you can use WPcat’s themes to build websites for your clients. However, if you plan to use our templates for commercial work or redistribution, we kindly ask to purchase our “developer license”.

What is your refund policy?

We stand behind the quality of the themes we have built. If, for whatever reason you are not fully happy, we offer a 30 day, no-hassle, money-back guarantee.

Is there a support forum where I can get help with your themes?

At present we keep our forum closed for registration, however, you will get free support as long as you are a member, simply use the HELPDESK tab in your user panel, when you are logged in. Let us know what’s the problem and we will be happy to help. Please note, however, that we do not provide support for free accounts.